#hello Returns & Refunds | Gootoshop.com | Biggest Online Shop Bangladesh

Returns & Refunds

Product Change Process:

After accepting the product, you will be able to accept the modified products in case of any problems of the product (eg: broken, torn, not working, product does not match the product, etc.). In the case of maximum 48 hours after receiving the product, you will need to email to team@gootoshop.com or press our hotline number +880 1634936506 and let us know. You have to send that product to Gootoshop.com office.
In order to withdraw the full refund of the product, the product must remain completely intact / trim free and you have to send the product to GootoShop.com office.

Note:  that you have to bear all the transportation costs for returning.

How to Return a Product:

  • Call +880 1634936506 to create your return request 
  • Fill in the returns form you received with your order 
  • Pack your GooToShop.com parcel securely, with the product in the original undamaged manufacturer's packaging as delivered to you 
  • Head to your nearest drop-off point or wait for collection by our pick-up service .